Return Request

How to Submit a Return Request from Your Account

  1. Log in to your account on our website.
  2. Click Orders at the top of the page.
  3. Select the order you want to return.
  4. On the order page, click the Request return button in the top-right corner.
  5. Follow the on-screen prompts to complete your request.
Order page highlighting Request Return button

Important Notes

  • Submit your request only once to avoid delays.
  • You will receive a confirmation email after submission. Please allow up to 5 business days for review and next steps.
  • We do not accept returns for damaged boxes or boxes with writing on them.
  • All returns are subject to a 30% restocking fee plus shipping costs (covers shipping to you, import fees, taxes, duties, and the manufacturer’s restocking fee).